Responsible Gaming at oq99 — fun and safety together
Let gaming be part of your entertainment, not an addiction. oq99 is always by your side with deposit limits, self-exclusion, and 24/7 support to keep you safe.
Our promise towards responsible gambling
oq99 believes that online casino and betting are primarily a form of entertainment. We want every player on our platform to enjoy it in a fully safe and informed way. If gambling ever becomes a source of stress rather than enjoyment, that is a signal — to stop and seek help.
We provide multiple tools and guidelines to ensure responsible gaming. This page will inform you about those tools and help you take the right steps when needed.
- Accounts for anyone under 21 are strictly prohibited
- Data and transactions secured with SSL encryption
- Complete freedom to set personal limits
- 24/7 live chat support in Bengali
All the tools for safe play in your control
oq99 gives you the ability to manage your own playing habits. Use the tools below to stay aware and responsible.
Deposit Limit
Set an upper limit on how much money you can deposit per day, per week, or per month. Once set, reducing a limit takes effect immediately; increasing it takes effect after a cooling-off period.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the system will remind you and can automatically end the session if needed.
Self-Exclusion
The option to close your account for a set period (from 7 days to permanently). While self-exclusion is active, logging in to the account is not possible.
Time-Out Break
Take a temporary break ranging from 24 hours to 30 days. During a time-out, login or betting is not allowed, but the account will be reactivated automatically once the period ends.
Play History Review
View your deposit, withdrawal, and betting history from your account at any time. Stay aware of your spending patterns and take action if needed.
Support Team Assistance
If you feel that gaming is getting out of control, our 24/7 Bengali live chat team is always ready. They will help you set limits or activate self-exclusion.
Recognise the signs of problem gambling
Gambling should be for entertainment. If you or someone you know shows the signs below, consider seeking help.
Warning signs
- Tendency to place bigger bets to try to recover lost money
- Keeping gambling secret or lying to family
- Borrowing money or dipping into savings to gamble
- Feeling restless or irritable when not playing
- Neglecting work, studies, or family
- Repeatedly trying to stop betting but failing
- Lying to others about the amount of money lost
The golden rules of responsible play
Following these simple rules will keep gaming enjoyable at all times and help you avoid problems.
- Only bet money whose loss will not affect your daily life
- Set a time and money limit before each session
- Do not place bigger bets out of emotion after a loss
- Do not treat gambling as a source of income
- Avoid playing while drinking or under stress
- Take regular breaks and spend time on other activities
- Only those aged 21 or above should play
Ensure your safety in a few simple steps
Log in to your account
Access your oq99 account and open the profile menu.
Open responsible gaming settings
In account settings, select the "Responsible Gaming" section.
Choose your preferred limits
Deposit limit, session time, or time-out — set one or more limits based on your needs.
Save and confirm
Save the change. Reducing a limit will take effect immediately and the support team will send you a confirmation.
Permanent Self-Exclusion
If you feel you need to stop playing for the long term, contact the support team via live chat. They will help close your account permanently.
Cooling-Off Period
To increase a deposit limit or lift a time-out, a set waiting period must pass — this helps avoid impulsive decisions made in the heat of the moment.
For Family Members
If you see a family member struggling with a gambling problem, speak with our support team. We will help take the right steps based on the situation.
Get Help by Email
Beyond live chat, you can reach us at [email protected]. All responsible gaming requests receive the highest priority.
Check yourself — is your gaming safe?
Ask yourself the questions below. If the answer to more than one is "yes", consider seeking help.
- Am I spending more money than my budget allows?
- Am I repeatedly trying to win back lost money?
- Are family or friends worried about my gambling?
- Am I gambling at the cost of my sleep, work, or studies?
- Am I borrowing money or using savings for gambling?
Remember, asking for help is not a weakness — it is a sign of courage. Our support team is by your side.
Ways to Get Help
If you feel that gambling is having a negative impact on your life, take action now:
- Contact oq99 via live chat
- Send an email to [email protected]
- Activate self-exclusion on your account
- Talk to a family member or a trusted friend
Questions and answers about responsible gaming
Play with joy, with responsibility
May every experience at oq99 be safe and enjoyable. Slots, cricket betting, or live casino — always play within your own limits.
Responsible gambling — part of a better life
oq99 believes there is a proper place for entertainment in a balanced life. We want our players to be happy and healthy. That is why we do not just offer games — we also ensure all the tools for responsible play are in place.
We respect every player on our platform as a responsible adult. Your information is encrypted and secure. Our support team is always by your side — in victory and in times of need.
To read our full rules and terms, visit the Terms and Conditions page. To learn more about privacy, read our Privacy Policy.
For adults only
SSL encryption protection
24/7 Bengali Support
Fair and transparent platform