Your Privacy Is Our Priority

What Information Do We Collect?

When you create an account on oq99 or use our services, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and nationality
• Email address and residential address
• National ID or passport number (for identity verification purposes)
• Financial information — bKash, Nagad, Rocket, Upay, or bank account numbers (to process transactions)
• Your chosen username and password

1.2 Automatically Collected Information

• IP address, browser type and version
• Operating system and device information
• Pages visited, links clicked, and session duration
• Usage data collected through cookies and similar tracking technologies
• Date, time, and location of login

1.3 Information Received from Third Parties

• Verification data received from identity verification service providers
• Transaction information received from payment processors
• Risk assessment data received from fraud prevention services

How Do We Use Your Information?

oq99 uses your personal information only for lawful and specific purposes. The main uses are described below:

2.1 Account Management and Service Delivery

We use your information to create and verify your account, confirm login authentication, process deposits and withdrawals, and apply bonuses and promotions.

2.2 Security and Legal Compliance

We use information to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations, to detect and prevent fraud, abuse, and unauthorized access, and to comply with applicable legal requirements.

2.3 Responsible Gaming

We use information to monitor your gaming behavior to identify potentially problematic patterns and to facilitate limit-setting or self-exclusion.

2.4 Communication and Support

Information is used to respond to your support requests, send important account notifications (transaction confirmations, security alerts), and manage promotional communications where you have given consent.

2.5 Service Improvement

Information is used to evaluate our platform's performance through anonymized and aggregated analysis and to improve the user experience.

Legal Basis for Processing

We process your personal information on the following legal grounds:

• Contract Performance: Processing information necessary to fulfil our service agreement with you.
• Legal Obligation: To comply with KYC, AML, and other applicable regulations.
• Legitimate Interests: To prevent fraud, ensure platform security, and improve our services.
• Consent: For marketing communications and optional profiling, which you may withdraw at any time.

Information Sharing and Third Parties

oq99 does not sell your personal information. However, information may be shared in the limited circumstances below:

4.1 Service Providers

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, banks), identity verification, cybersecurity, and technical infrastructure management. These parties act only on our instructions and may not use your information for their own purposes.

4.2 Legal Requirements

Information may be disclosed in accordance with applicable law in response to court orders, requests from investigative authorities, or other legal obligations.

4.3 Business Changes

In the event of a merger, acquisition, or asset transfer, your information may be transferred. We will notify you in advance if such a change occurs.

4.4 Game Software Providers

Limited technical data may be exchanged with providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI for the operation of the game platform — only to the extent necessary to deliver the games.

Cookies and Tracking Technologies

The oq99 website uses cookies and similar technologies. Cookies are small text files stored in your browser.

5.1 Cookies We Use

• Essential Cookies: To maintain login sessions, manage security tokens, and support basic platform functionality.
• Functional Cookies: To save your language preferences, game settings, and personalized experience.
• Analytics Cookies: To analyze overall usage patterns and improve our services.
• Security Cookies: For fraud detection and prevention of multiple accounts.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, disabling essential cookies may affect certain important functions of the site.

Data Retention Period

We retain your personal information only for as long as necessary:

• Active Accounts: All information is retained for as long as the account remains active.
• Closed Accounts: Due to legal and regulatory obligations, certain information is generally retained for up to 5 (five) years after an account is closed.
• Financial Transaction Records: May be retained for an extended period as required by law.
• Log Files and Technical Data: Generally deleted within 90 days to 1 year.

Once the required retention period has ended, we securely delete or anonymize your information.

Data Security Measures

oq99 implements industry-standard technical and organizational measures to protect your information:

7.1 Technical Safeguards

• SSL/TLS encryption for all data transmissions
• Encrypted database storage for data at rest
• Two-Factor Authentication (2FA) support
• Regular security audits and penetration testing
• Automated anomaly detection systems

7.2 Organizational Safeguards

• Data protection training for staff
• Need-to-know access policy for information
• Strict confidentiality clauses in third-party agreements
• Security incident response plan

Please note that no data transmission over the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security.

Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you and how it is used.

8.2 Right to Rectification

If any information we hold about you is incorrect, you may ask us to correct it.

8.3 Right to Erasure

In certain circumstances (for example, where there is no legal obligation to retain the data), you may request that your information be deleted.

8.4 Right to Restrict Processing

You may request that the processing of your information be restricted for specific reasons.

8.5 Opt Out of Marketing

To stop receiving promotional communications, notify our support team at any time. Essential service-related notifications will continue.

To exercise these rights, email [email protected] or contact us through 24/7 live chat support.

Privacy of Minors

oq99 strictly does not provide services to anyone under the age of 21 ("minors"). Our platform is for adults only.

• Age verification is carried out at the time of registration.
• We do not knowingly collect or store personal information from any minor.
• If you suspect that a minor has used our site, please notify us immediately at [email protected].
• If such information is identified, it will be deleted immediately and the associated account will be closed.

21+ — This platform is for users aged 21 and above only.

Changes to This Policy

We may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the Policy will be changed.
• For significant changes, you may be sent an email notification.
• Continued use of the site after changes have been made will be considered acceptance of the updated policy.

We recommend checking this page regularly to stay informed about the latest Privacy Policy.

International Data Transfers

oq99 operates internationally. Your information may be stored or processed on servers outside Bangladesh. For such transfers:

• Appropriate security agreements and protective measures are ensured.
• Equivalent privacy protections in the receiving country are confirmed.
• Industry-standard clauses are included in data processing agreements (DPAs).

Complaints and Remedies

If you have any privacy-related complaints or concerns, please contact us directly in the first instance. We will treat your complaint seriously and work to resolve it within a reasonable time.

When submitting a complaint, please include the following information:

• Your registered email address and username
• Detailed description of the complaint
• Relevant dates and any supporting documentation
• State what remedy you are seeking