oq99 Terms and Conditions

1 Introduction and Definitions

Welcome to the oq99 platform. These terms and conditions ("Terms") form a binding legal agreement between oq99 ("we", "our", "platform") and each individual who uses our services ("you", "user", "member"). By accessing or using the oq99.cam website, you acknowledge that you have fully read, understood and agreed to comply with these Terms.

Below are the definitions of some key terms used in these Terms:

• Platform: The oq99.cam website, mobile version and all related services.
• Member: Any individual who has created a registered account on oq99.
• Account: A member's personal profile and wallet on the platform.
• Wager / Bet: The financial stake placed by a member to participate in a game or event.
• Bonus: Additional rewards or credits provided for promotional purposes.
• Deposit: Transfer of funds into a member's account.
• Withdrawal: Removal of funds from an account.

2 Account Registration and Eligibility

To open an account on oq99 and use the services, you must meet the following conditions:

• You must be at least 21 years of age.
• You must provide accurate and complete information about yourself, including your full name, date of birth, address and active contact details.
• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• You must confirm that participating in online gambling/betting is legally permitted in your region of residence.
• It is the member's responsibility to ensure that all information provided at registration is true, accurate and kept up to date at all times.

2.1 Verification Process

oq99 reserves the right to verify a member's identity at any time. We may request the following documents if required:

• National Identity Card (NID) or a valid photo identification document.
• Proof of address (utility bill, bank statement).
• Proof of ownership of the payment method.

We may suspend withdrawals until verification is complete. Providing fraudulent information will result in immediate account termination.

3 Account Management and Security

Ensuring the security of your account is entirely your responsibility. The rules regarding this are:

• Keep your password confidential and do not share it with anyone.
• If you notice any unauthorised activity on your account, notify our support team immediately.
• Transferring, selling or allowing another person to use your account is prohibited.
• You are fully responsible for all activity on your account, unless it is proven that a third party gained unauthorised access.

4 Deposit and Withdrawal Policy

The following rules apply to financial transactions on oq99:

4.1 Deposit

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposited funds must come only from a payment account registered in your own name. Using third-party accounts is prohibited.
• Deposits are generally processed instantly. If there is a delay due to a technical issue, please contact support.

4.2 Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: within 10 to 45 minutes.
• Your account must be fully verified in order to make a withdrawal.
• Withdrawal requests will only be approved to the same payment method used at the time of deposit.
• oq99 reserves the right to suspend or investigate withdrawals in the case of suspicious activity.

5 Bonuses and Promotional Offers

oq99 provides various bonuses and promotional offers for its members. The following conditions apply to claiming and using these offers:

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳8,000. A 20x wagering requirement must be met for this bonus.

5.2 General Bonus Rules

• Bonus funds and winnings earned from bonuses must meet the specified wagering requirements before they can be withdrawn.
• Having multiple bonuses active at the same time is prohibited, unless otherwise stated in the promotion's terms.
• If oq99 suspects bonus abuse, it reserves the right to investigate and cancel the bonus.
• Each promotion has a specific validity period; any unused bonus will be automatically cancelled after the period ends.
• oq99 reserves the right to modify, suspend or cancel bonus offers at any time.

5.3 VIP Program

oq99's VIP program has four tiers: Bronze, Silver, Gold and Platinum. Members can advance to higher tiers based on their activity and playing patterns. Weekly cashback is available at each tier: up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold and 0.8% at Platinum.

6 Gaming Rules

The following rules apply to the operation of all games on the oq99 platform:

• Each game has its own rules, which are made clear when the game loads. Please read them carefully before you start playing.
• If a game is interrupted due to a software or technical error, the round in question will be considered void and the wagered amount will be refunded.
• Our server records are considered final and authoritative in determining game outcomes.
• The member is responsible if a game is disconnected due to loss of internet connection.
• oq99 reserves the right to recover any rewards paid out in error.

7 Prohibited Activities

The following activities are strictly prohibited on the oq99 platform:

• Using the platform for money laundering or any unlawful purpose.
• Creating or operating multiple accounts.
• Abusing the bonus system, such as attempting to artificially fulfil bonus conditions.
• Conducting hacking, phishing or any other form of cyber attack.
• Threatening, harassing or attempting to steal the identity of other members.
• Attempting to manipulate game outcomes.
• Operating an account under a false identity.
• Playing on behalf of another person or with their funds (agenting).

If any of the above activities are found, oq99 reserves the right to immediately terminate the account, seize all funds obtained through unlawful means and, where necessary, notify law enforcement authorities.

8 Intellectual Property

All content on the oq99 platform — including logos, designs, graphics, text, software, code, databases and other elements — is the exclusive property of oq99 or its licensors. These assets are protected by applicable copyright, trademark and other laws.

• Reproducing, distributing, modifying or republishing any content from the platform without our prior written permission is prohibited.
• Limited permission is granted to access platform content for personal, non-commercial purposes.
• Ownership of content from third-party game providers belongs to the respective provider.

9 Responsible Gaming

oq99 places the highest importance on responsible gaming. We believe that gambling is a form of entertainment, not a way to solve problems. Our policy on this matter:

• Members may set deposit limits, betting limits and session time limits on their own accounts.
• A self-exclusion feature is available to temporarily close your account for a specified period.
• Requests for permanent account closure can be made through support.
• If you feel you may be experiencing a gambling problem, please contact our support team.

For more details, visit our Responsible Gaming page.

10 Account Suspension and Termination

oq99 reserves the right to suspend, restrict or terminate any member's account in the following circumstances:

• Violation of any provision of these Terms.
• Failure to provide required identity verification documents in a timely manner.
• Suspicion of fraudulent activity.
• In order to comply with regulations related to prevention of financial crime.
• At the direction of a regulator or due to a legal obligation.

In the event of account termination, if it is proven that no violation occurred, the balance will be returned. Otherwise, all funds may be forfeited.

11 Limitation of Liability

To the maximum extent permitted by applicable law, oq99 will not be liable for the following:

• Losses caused by technical failures, server downtime, or internet connection disruptions.
• Delays or errors in the operations of third-party payment providers.
• Losses caused by a member's own negligence or carelessness.
• Unforeseen events (force majeure), such as natural disasters, cyberattacks, or government restrictions.
• Indirect or incidental losses arising from a member's gambling activity.

12 Privacy & Data Protection

Protecting your personal information is very important to us. We only collect and store information that is necessary to provide our services.

• Collected information is secured with SSL encryption.
• We do not sell your information to third parties.
• Information may be disclosed due to legal obligations or by order of the authorities.
• For the full details of our privacy policy, please visit the Privacy Policy page.

13 Changes to Terms

oq99 reserves the right to modify these terms and conditions at any time. In the event of changes:

• Members will be notified via email or through the platform before important changes take effect.
• Continued use of the platform after the updated terms are published will be considered acceptance of the new terms.
• If a member does not agree to the new terms, they may request to close their account.
• The date of each change will be noted at the top of this page as "Last Updated".

14 Contact & Dispute Resolution

For any questions, complaints, or disputes regarding these terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali.

14.1 Complaint Process

If you have a complaint, please contact our support team first. We will review your complaint as quickly as possible. If the resolution is not satisfactory, we will guide you on the next steps.

14.2 Applicable Law

International online gaming regulations will apply to the interpretation and enforcement of these terms. Any disputes will be resolved through negotiation.

For more information, visit our FAQ page or go to the About Us page.